AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Artificial intelligence (AI) chatbots have been a hot topic of conversation for months now and are only continuing to grow, both in popularity and capabilities. These bots can do more than just answer ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer questions are often more than simple requests for information. But in our eagerness ...

Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...

Customer service chatbots may finally become more intelligent, more conversational and more helpful. By Steve Lohr This article is part of a new series on artificial intelligence’s potential to solve ...

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